Pinnacle Support Page
We have developed the Pinnacle Support page to aid in the online support of customer issues.
A support tool available to us gives us the ability to remotely control your PC by means of a small peice of software (less than 500Kb) and the Internet. Simply run the tool and tell your Pinnacle Analyst the details provided.
Various Adobe Job Options are also available to download which we have created to help you produce high quality PDF's and get the best out of Adobe Acrobat and in turn produce great quality prints on your Xerox device.
Training is available whether it's basic printer driver training or advanced Colour Profile training. Please ask your Pinnacle Analyst for pricing information by using the contact details below.
We hope to have new support tools to further provide a high quality support service for your needs.
If you have any questions regarding Pinnacle Support and how we can best serve your needs, please feel free to contact us.
Pinnacle Support - 02920 365222
Monday - Friday. 8:30 a.m. - 5:30 p.m.
Or email support@pinnaclexerox.co.uk
PinnacleRS - Pinnacle Remote Support
PinnacleRS.exe - Click this link and select run. You may have to download the file first before running the software.
Simply tell your Pinnacle Analyst the Partner ID and the unique, randomly generated Password...
INFORMATION: This remote control software has been licensed for use by Pinnacle and uses TeamViewer and DynGate to transmit data securely. The entire session is fully encrypted and can be terminated at any time by simply closing the application on the client side. For further information on this tool, please visit www.teamviewer.com. Specific security information is available here
[The full version of TeamViewer is available on their website here.]
